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A+NaPTAN philosophy

Published: 08/14/2024

Social model of disability

For A+NaPTAN we are using the social model of disability. This views disability as a result of societal barriers, attitudes, and lack of accessibility, rather than an individual's physical or mental impairments. It emphasises the need to remove these barriers to create a more inclusive and equitable society.

When we describe users we describe the accessibility they need.

Passenger personas

In the Private Beta, we used the following personas:

• Brenda - mobility impaired passenger with a power wheelchair - she is our core user for our first set of A+NaPTAN

• Gemma - mobility impaired passenger with a manual wheelchair

• Gary - visually impaired cane using passenger

• Glenda - visually impaired passenger with a guide dog (Bryan)

We will also be working to develop further personas from user research, including D/deaf passengers, mobility impaired passengers with a walking stick, and Neurodiverse/Neurospicy personas.