Accessibility statement

This accessibility statement applies to the National Public Transport Access Nodes (NaPTAN) service.

This website is run by Department for Transport. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know there is one part of the website that is not fully accessible.

  • access issues for users who require a screen reader to navigate and interact with options

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at naptan.nptg@dft.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Department for Transport is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There is one known issue within this service that will impact a small minority of users.

If a user does not have javascript enabled, when selecting a local authority from the type ahead list, search results are not announced to screen reader users, nor the number of items in the search results, nor the fact that the list has expanded. This means screen reader users cannot identify and select results when they search in the 'Search for stop data' field.

We are currently researching a solution for this problem and aim to solve this before the end of December 2021.

Disproportionate burden

We do not feel there is a disproportionate burden in fixing any accessibility problems.

Content that’s not within the scope of accessibility regulations

PDFs and other documents

This information is provided in our accessible documents policy.

What we’re doing to improve accessibility

Department for Transport is working to improve the accessibility of all of its services. We will continue to ensure any developments will be compliant to accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 8 September 2021 and was last reviewed on 29 September 2021.

This website was last tested on 27 August 2021 by the Digital Accessibility Centre.

We have tested all of the pages on the service.